operations for cisco webex

Find it. Fix it. Automate it.

One operating layer for the Webex work your team handles every day — from configuration drift and room failures to controlled fixes, no-code workflows, room macros, and bots.

Talk to OmniCanary → Explore the platform

monitoring starts read-only · fixes need a named approval · automations follow your published rules

Example · data as of 06:12 · all datasets complete

WARNING

12 people have not hosted a meeting in 90 days and still hold a Meetings license

Reclaiming these assignments frees 12 seats.

action ready · one approvallast seen today 06:12

WORKFLOW

Boardroom went dark — ticket AV-218 opened, AV team notified

The “Room down” workflow ran in 40 seconds. No one had to notice first.

workflow · Room down02:31 today

ASSIST

Morning digest posted to your Webex space

3 findings, 1 action awaiting approval, 2 workflows ran overnight.

@OmniCanary in Webex07:00 today

From finding to fixed · example

Twelve unused Meetings licenses. Found overnight, reclaimed before lunch.

Assurance finds the drift. Actions shows exactly what will change and waits for a named approval. A workflow makes sure it never piles up again.

See how Actions works → Talk to OmniCanary

Guided fix · example

Preview: release 12 unused Meetings licenses. Nothing else changes.

PREVIEW

Approved by M. Janssen · today 09:14.

APPROVED

Applied and verified: 12 seats released.

VERIFIED

every step audit-logged · reversible where Webex allows it

the night shift

While your team sleeps, the platform stays on shift.

Scheduled checks run around the clock. Workflows respond the moment something changes. By the time you sit down, Assist has the morning digest waiting in your Webex space.

How it works → Talk to OmniCanary

monitoring is read-only · workflows act only within the rules you publish

overnight · example acme corp · 10,842 people

02:00directory re-checked · 10,842 peoplecomplete

02:31device check · 456 devices3 offline

02:31workflow “Room down” → ticket AV-218 + AV-team spaceran

06:00every check evaluatedcomplete

07:00Assist posted the morning digest · 3 findings

Example scenario · not a customer result.

01 / 03

CRITICALAll 3 devices offline in Boardroom WORKFLOWTicket AV-218 opened for Boardroom WARNING12 Meetings licenses with no hosted meetings in 90 days ACTION12 licenses reclaimed after approval MACRO“End of day” ran in 48 rooms WARNING4 devices two firmware versions behind the fleet ASSISTAnswered “how is Room 4.02?” in Webex INFO9 workspaces have no scheduling address CRITICALAll 3 devices offline in Boardroom WORKFLOWTicket AV-218 opened for Boardroom WARNING12 Meetings licenses with no hosted meetings in 90 days ACTION12 licenses reclaimed after approval MACRO“End of day” ran in 48 rooms WARNING4 devices two firmware versions behind the fleet ASSISTAnswered “how is Room 4.02?” in Webex INFO9 workspaces have no scheduling address

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3 products on one platform
3 builders in Studio
1 read-only connection to start
0 write permissions required to start

the platform

Three products. One platform. Permissions you control.

Start with one read-only connection. Add only the permissions required for the products you choose — everything happens in one portal, in plain language.

01 · assurance

OmniCanary Assurance

Know what needs attention before users feel it. Scheduled checks across users, licenses, workspaces, rooms, and devices — every finding in plain language, with evidence and freshness. Read-only by architecture.

How Assurance works

02 · actions

OmniCanary Actions

Turn a finding into a controlled action. Preview the exact change, approve by name, apply over a separate authorization, verify the result — with honest partial results and an audit record every time.

How Actions works

03 · studio

OmniCanary Studio

Build the Webex workflows your team needs — without writing code. Three builders in one workspace: Workflow Builder, Macro Builder for RoomOS, and Bot Builder for Webex bots.

How Studio works

built in

Assist

OmniCanary inside your Webex spaces. Morning digests, finding cards with action buttons, chat approvals, and plain answers to plain questions — where your team already works.

How Assist works

one platform

Better together

A finding becomes a fix. A fix becomes a workflow. A workflow runs a macro, and Assist tells you about it in Webex. Each product is useful alone — together they close the loop.

Explore the platform

the loop · example

A room goes offline before an executive town hall.

One story, end to end: Assurance detects it, Actions prepares the recovery, a workflow keeps everyone informed — and every step lands in one history.

1 · find · assurance

CRITICAL

Executive Boardroom is offline

All three devices unreachable since 02:31. Town hall scheduled at 09:00.

2 · fix · actions

PREVIEW

Safe recovery ready for approval

Re-register devices and refresh connections. Exact changes listed; nothing runs without a named yes.

3 · automate · workflow

RAN

Owner notified, follow-up created

The room owner heard in Webex, ticket AV-218 tracks it, and Assist reports when the room recovers.

OmniCanary Findings: need-attention, affected, fixed and not-run-yet counts above a table of policies with scope, findings, a 14-day trend, last check and status — **Assurance findings** — a real screen from the product, anonymised.

how it works

Connect once. Then let the platform take the routine.

step 01

Connect, read-only

A Webex administrator authorizes OmniCanary in minutes. Monitoring needs no write permission, and nothing is installed on user devices.

step 02

Assurance finds the issues

Scheduled checks review your whole organization and explain every finding in plain language — what happened, why it matters, what to do next.

step 03

Approve the fixes

Guided fixes preview exactly what will change. You approve; Actions applies, verifies, and records who did what, when.

step 04

Automate the routine

Turn repeat work into workflows, room macros, and bots in Studio — built visually, scoped to the places you choose, logged completely.

assurance · the checks

Checks for the problems every Webex estate collects.

A growing catalog across licensing, devices, workspaces, telephony, and security. Administrators build named policies from catalog checks — the same check can run with different settings for different places.

Doubled-up licenses

WARNINGLicenses

License combinations your administrator has defined as unnecessary.

Empty workspaces

INFORMATIONALWorkspaces

Workspaces with no assigned device. Review whether they should stay active or bookable.

Silent meeting rooms

CRITICALWorkspaces

Rooms in which every assigned device is offline. Scheduled meetings may be affected.

Phones assigned to inactive people

WARNINGDevices

Phones still assigned to a deleted or inactive user.

Meetings licenses with no hosted-meeting activity

WARNINGLicenses

People with a Meetings license who have not hosted a meeting in 90 days.

Phones that never connected

WARNINGDevices

Phones that have never connected to Webex. A wrong MAC address is one possible cause.

Browse the full catalog seat counts, not invented dollar figures · unsupported devices are labeled, not counted as healthy

built for webex operations

Real-world work the platform takes on.

Studio Room outage responseDetect outages as they happen, prepare safe fixes, notify owners and open follow-ups automatically.

Actions License review & reclamationFind inactive users and unused licenses, validate before changes, reclaim with control.

Assurance Joiner / mover / leaver hygieneWhen people change, their licenses, phones, and workspace assignments get reviewed — not forgotten.

Assurance Regional standardsTimezone, working hours, and firmware policies enforced by location, with exceptions routed to owners.

Assurance Workspace readinessEmpty, misconfigured, or unbookable workspaces surfaced before people stand in front of them.

Studio Critical-finding escalationRepeat or high-impact findings escalate on rules you publish — to the right space, every time.

security & trust

Powerful where you want it. Restrained where it matters.

Read-only by architecture

Assurance runs on an app that holds no write permission — not a setting, a structural boundary. Actions and Studio use their own separate authorizations.

Every change is yours

Guided fixes require a named approval. Automations run only within rules an authorized administrator has reviewed and published. Both leave an audit record.

Isolated and EU-hosted

Each customer’s data lives in its own isolated space, encrypted in transit and at rest, hosted in the EU. Disconnect any time; deletion follows the published schedule.

Build a calmer Webex operation.

Tell us about your Webex environment and the work you want to improve. Onboarding opens in scheduled waves. Join the launch list for availability updates.

Talk to OmniCanary → Join the launch list

support@omnicanary.com